What are the shipping rates?

Our web site automatically computes and displays shipping charges whenever you place an item in your shopping basket. For each order placed, we charge a flat per order rate. All items will be charged at the per item rate and will include the warehouse handling fee.

• Items are usually shipped within 48 hours after your order is placed.
• Please note our warehouses do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
• Tracking information provided when available, usually within 24 hours of shipment.
• For large items shipped via common carrier, you must request a tracking number. 

What's Included?

• Please allow for extra delivery time. Delivery to a residence anywhere in the contiguous 48 states within 5 to 10 business days.
• A Local delivery agent will call and schedule a delivery appointment for Monday-Friday within a 4-hour delivery window for shipments sent via common carrier.
• You must provide us with a valid bill to and ship to phone number when placing your order, as most common carriers will need to schedule the delivery with you.

Shipping Times

Most of our orders are shipped within 24-48 hours. Tracking information is e-mailed within 48 hours of shipment.

Most of our orders arrive within 5 - 10 business days. For larger items, Please allow up to 15 business days for your item to arrive.

We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders.

Do you ship internationally?

Yes. Additional shipping and handling charges may apply. You will be contacted after placing your order to collect the additional shipping and handling fees.

Has my order shipped?

We e-mail tracking numbers on all orders usually within 24 to 48 hours of shipment. Our estimated delivery time is 5 to 10 business days following shipment.

Can I track my order?

We e-mail tracking numbers on DHL orders usually within 48 hours of shipment. Along with the tracking number, we provide a link to the carriers Web page to assist in your tracking.

My order never arrived?

If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please contact us at tracking@thermablaster.com and we will assist you in locating your order.

If you have not received a tracking number:

Has it been 10 business days since your order was confirmed? NO  : Please wait the 10 business day period prior to contacting us. YES : Please contact us at tracking@thermablaster.com

An item is missing from my order?

Most of our products are shipped from a central warehouse. However, there are times that orders contain products that are shipped from multiple warehouses.

If you believe that an item is missing from your shipment:

• Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list and charged on your credit card. If an item in your order is not in stock, we will notify you via email on the backorder and we will NOT charge your credit card for that item.
• If you believe that we shipped and charged your credit card and a product is missing, please contact us immediately at orders@thermablaster.net or call 1-877-670-8428.

I received a product missing parts

If you have received a product with missing parts, please contact ProCom immediately at childebrand@usaprocom.com or call 1-678-424-7166.

I received the wrong product

If you have received the wrong product, please contact us immediately at orders@thermablaster.net or call 1-877-670-8428.

What payment methods do you offer? 

• We accept Visa, MasterCard, American Express, & PayPal.
• Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
• We never bill for credit card service fees.
• We are currently unable to process any credit cards that are issued or billed outside of the United States.
• You can be confident that your personal and account information is secure with us. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our "Security Policy" for more information.

When will my credit card be charged?

Immediately after placing your order.

How do I use a coupon?

If available, to redeem a coupon, paste or type the coupon code in the "Coupon Code" box located on the checkout page. You will to click the "Recalculate" button for the coupon to take effect.

Some coupons have certain restrictions. Please look at the web page with the coupon for more information.

• Some offers are available to new customers only or are customer specific.
• A minimum purchase, not including shipping and tax, of the amount of the coupon required.
• Coupons can be used with credit card purchases only.
• Coupons are not valid with any other coupon, shipping offer or promotion.
• Most offers have expiration dates, stated on the web page with the coupon.

Do I have to pay sales tax?

We charge 6.0% sales tax for orders shipped to Idaho only. Sales tax is automatically computed at time of checkout on the total product cost.

I need a copy of my receipt/invoice.

Immediately after submitting your order, we display your invoice/receipt. Please print this invoice/receipt out for your records. In addition, we also e-mail you a copy of your invoice/receipt.

If you need a copy of your invoice/receipt, please contact us at orders@thermablaster.net.